Returns and exchanges
If for any reason you need to return or exchange a bag, contact us at firstname.lastname@example.org, stating whether you are requesting a return or would like to exchange a bag for another one. Unused bags (the plastic tag must not be broken) may be returned for a full refund or exchange minus shipping within 14 days of invoiced date.
Retours et échanges
Si, pour une raison quelconque, vous souhaitez retourner ou échanger un sac, veuillez nous contacter à l'adresse email@example.com, en indiquant si vous désirez effectuer un retour ou échanger un sac contre un autre. Les sacs qui n'ont pas été portés (l'étiquette en plastique ne doit pas avoir été retirée) peuvent être retournés et intégralement remboursés ou échangés (moins le coût de livraison), dans un délai de 14 jours à compter de la date de facturation.
Protecting your private information is our priority. This Statement of Privacy applies to www.jatlag.com and Jätlag Sàrl (“Jatlag”) and governs data collection and usage.
Information we may collect from you
Jätlag may collect information that you provide voluntarily by filling in forms on this Website, and personally identifiable information, such as your name. If you contact us, we may keep a record of that correspondence. We may also collect details of your visits to this Website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise, and the resources that you access. If you purchase Jätlag’s products, we collect billing and credit card information. This information is used to complete the purchase transaction. Information about your computer hardware and software may be automatically collected by Jätlag. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used to provide general statistics regarding the use of the Jätlag website. Jätlag does not sell, rent or lease its customer lists to third parties.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
Information about your computer hardware and software may be automatically collected by Jätlag. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used to provide general statistics regarding the use of the Jätlag website. Jätlag does not sell, rent or lease its customer lists to third parties.
Like many websites, we use "cookies", which are files stored on your computer’s hard drive by your browser. Cookies help us to identify account holders and to optimize their site experience. Most browsers accept cookies automatically but allow you to disable them.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be securely encrypted. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use data held about you in the following ways:
• To provide you with information, products or services that you request from us.
• To ensure that content from this Website is presented in the most effective manner for you and for your computer (including your smartphone or other electronic device).
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our services.
Disclosure of your information
We may disclose your personal information to any member of our company. In addition, we may disclose your personal data to third parties:
• Who help us administer this Website (such as our Internet service providers) or to provide the services you are requesting, both in the United States and elsewhere within or outside of the EEA. These third parties must at all times provide the same levels of security for your personal information as Jätlag.